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10 Perdue Court, Unit 6 Caledon, Ontario L7C 3M6
905-495-0535
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Copyright © 2023 City Electric Supply. All rights reserved. Version: 1.0.216.

Return Policy

Last Revised: 02/2022

Return Policy

This Return Policy only applies to products purchased on and returned to CES Online by the original purchaser.

No-Hassle Returns

Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 90 days of shipment for a full credit or exchange (if the product is undamaged, unopened, unused, unaltered, and untampered). Please contact your local CES store to make return arrangements. When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging and receive prior Return Authorization (“RA”) from CES.

Return Freight

CES will pay the freight for products you return if the total return value is more than $40; provided, the return must be approved with a RA and meet all other conditions of CES’s return policy. Certain exclusions may apply. Regardless of the total value, you will be responsible for paying the return shipping for any returnable products that have a packaged length of over 4 feet (for example, pipe products).

Non-Refundable Items

We have the right to reject returns or refunds of any products at our discretion that (i) have been installed and/or energized, (ii) we specially stock or order for you, (iii) are not readily saleable, (iv) are on sale or clearance, or (v) are identified as non-cancellable or non-refundable, which includes but is not limited to, and without such specific reference, wire cuts, and solar pv modules. Your purchases of these items are final.

Call Customer Service

For trade account holding customers please call your local/home branch to arrange return or call our Customer Service Department at 1.866.634.9853 to help walk you through the return process. Our customer service hours are Monday through Friday from 8:00 am to 5:00 pm (CT).

Include Order Confirmation

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at CES without correct documentation may be assessed a 15% processing fee that will be deducted from any credit due. Returned products that are received by CES without RA or other required documentation may cause delays in processing your return and are subject to rejection and return without credit.

Customer Service Standard Policy

The aim of CES is to fully include individuals with disabilities and is dedicated to providing goods and services by eliminating barriers and improving accessibility. Our services will be delivered in a way that reflects the four guiding principles of the Accessibility for Ontarians with Disabilities Act, 2005. Dignity, independence, integration and equal opportunity will be considered at all times when providing our goods and services to individuals with disabilities. CES is also committed to ensuring that accessible goods and/or services are delivered in a timely manner, where reasonable accommodation can be made.

CES is committed to excellence in serving all customers including persons with disabilities and we will carry out our functions and responsibilities.

Please download the AODA Multi-Year Plan 2014 - 2021 (pdf).
Download the Customer Service Standard Policy document (pdf).
Download the Integrated Accessibility Standards Policy (IASR) (pdf).

You can also complete the AODA Customer Service Feedback Form and send it to the attention of:

Human Resources Manager
City Electric Supply
10 Perdue Court
Unit 6
Caledon, Ontario
L7C 3M6
Fax : (905) 495-6601
Email : HResources-CAN@cityelectricsupply.com

Terms and Conditions

CITY ELECTRIC SUPPLY ("CITY") GENERAL TERMS AND CONDITIONS OF SALE ("TERMS")

1. AGREEMENT

These Terms and the provisions shall constitute the entire agreement (collectively, the "Agreement" between Buyer and CITY) and shall supersede and replace all prior oral and written agreements and can be modified or cancelled only by written agreement signed by Buyer and CITY. Buyer expressly WAIVES all terms and provisions in any of Buyer's correspondence, purchase orders or other forms which negate, limit, extend or otherwise conflict with this Agreement. Buyer's acceptance must be based solely upon the provisions of this Agreement.

2. PAYMENT

(1) CITY shall have the continuing right to approve Buyer's credit, and may at any time demand advance payment, satisfactory security or a guarantee of prompt payment. (2) Interest of 2% per month (24% per annum) will be imposed on overdue amounts. Buyer agrees to pay CITY'S costs of collection of overdue invoices, including, without limitation, legal fees on a solicitor and client basis. (3) Invoices are payable in full on the 25th day of the month immediately following the date of the invoice, as it appears thereon. (4) Applicable taxes must be paid by the Buyer.

3. WARRANTY

(1) CITY warrants that the Goods sold are of merchantable quality at the time they are delivered UNLESS manufactured in conformance with the Buyer's specifications, drawings or other description and that CITY conveys good and marketable title to them, subject to CITY'S security interest. (2) EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, CITY EXCLUDES ALL EXPRESSED OR IMPLIED WARRANTIES, CONDITIONS AND OBLIGATIONS OF CITY, WHETHER STATUTORY, ORAL OR OTHERWISE, CONCERNING THE QUALITY OF THE GOODS OR THEIR FITNESS FOR ANY USE OR PURPOSE. (3) CITY SPECIFICALLY, BUT NOT BY WAY OF LIMITATION, DOES NOT WARRANT THE ACCURACY OR SUFFICIENCY OF ANY ADVICE OR RECOMMENDATIONS GIVEN TO BUYER IN CONNECTION WITH THE SALE OF GOODS.

4. LIMITATION OF LIABILITY REGARDING DEFECTIVE GOODS

(1) CITY shall not under any circumstances be liable for any prospective profit or for any special, indirect, consequential, punitive or exemplary damages, such as, but not limited to injuries to persons, damage or loss of other property or equipment, loss of profit or revenue, cost of capital, cost of purchased or replacement goods, or claims for service interruption. CITY, at its sole option, shall either (i) replace or repair any defective Goods; (ii) refund the purchase price upon return of any defective Goods, or (iii) provide a credit equal to the value of any returned defective goods. THIS SHALL BE BUYER'S EXCLUSIVE REMEDY. (2) Buyer shall not return any Goods until CITY has had reasonable opportunity to investigate the claim.

5. RETURN OF GOODS

(1) No Goods may be returned to CITY without written authorization from CITY. (2) Acceptance of returns shall be at the complete discretion of CITY. (3) Returned Goods are subject to a minimum service charge of the higher of $25.00 or 15% of the invoice price. Transportation charges are borne by the Buyer on all returned Goods. (4) In addition, where an order involves specialized or rare goods, the Buyer shall also be responsible for any and all additional service costs charged by the manufacturer to CITY. (5) Where written authorization is provided by CITY for the return of Goods, the Buyer shall be entitled to a credit equal to the purchase price of the Goods returned. The Buyer shall under no circumstances be entitled to a cash refund of the purchase price.

6. DAMAGE AND LOSS

(1) Upon delivery to the carrier, responsibility for delivery to the destination in good condition rests with the carrier. CITY will assist insofar as is practical in securing satisfactory adjustment of claims against the carrier, however, all claims for loss or damage must be made by the Buyer against the carrier and CITY shall not be responsible for such loss or damage. (2) CITY is not responsible for misuse or misapplication of its goods, intentional or otherwise. Improper application or installation, failure to provide safety devices for protective measure, or operation above the rated capacity are all beyond the control and responsibility of CITY. (3) CITY shall not be liable to the Buyer or be deemed to be in breach of the Agreement by reason of any delay in performing or any failure to perform any of CITY'S obligations in relation to the Goods or any related services if the delay or failure is due to any cause beyond CITY'S reasonable control.

7. TITLE, RISK OF LOSS AND SECURITY INTEREST

(1) Risk of damage to or loss of the Goods shall pass to the Buyer upon due tender of Goods for delivery at the f.o.b. point. (2) Notwithstanding delivery and the passing of risk in the Goods, the property in the Goods shall not pass to the Buyer until CITY has received payment in full. (3) Until such time as the property in the Goods passes to the Buyer, CITY shall be entitled at any time to require the Buyer to deliver up the Goods to CITY or to enter on the premises of the Buyer or its agents where the Goods are stored and to Repossess the Goods.

8. MISCELLANEOUS

(1) The headings to each section are inserted for convenience of reference only and do not form part of this Agreement. (2) The parties hereto agree that this document be written in the English language. Les parties aux présentes conviennent à ce que ce document sort rédige dans la langue anglaise.

Privacy Policy

About This Policy

Privacy of personal and commercial private information is an important principle to City Electric Supply Corporation (“CES”).

We are committed to protecting the online information of our account holders, customers and visitors to our website at www.cityelectricsupply.ca (the “Website”). We ensure that we take the necessary measures to meet the privacy standards applicable to you.

Please read the following privacy policy to understand how we use and protect information that you provide to us. This document describes our policies for ensuring the privacy and confidentiality of your personal and commercial private information.

Who We Are

CES is a distributor of electrical products with branches throughout Canada. Our Head Office is located at 10 Perdue Court, Unit 6, Caledon, Ontario, L7C 3M6, Telephone (905) 495‐0535.

How We Collect Information

We may collect information which you voluntarily submit via forms, surveys or feedback forms or via interactive areas that appear on our Website from time to time.

We monitor traffic patterns of visitors to our Website and track site usage to help us maximize the utility of our website. We collect information about the usage of our Website using Cookies and Google Analytics.

Cookies are small text files that are transferred from our Website and stored on your computer's hard drive. They enable our Website to "remember" who you are. Most browsers are automatically set to accept cookies but you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to use the Website but it may adversely affect your ability to use certain areas.

We also use the Google Analytics Tool to collect and analyze Website statistics. As required by Google Analytics please be advised of the following:

“This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer information to third parties where required to do so by law, or where such third parties process information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

What We Use Your Information For

We may use your information for marketing purposes (for example to send you information about our products, services and any promotions).

We will use your information to provide you with access to our Website and to personalize the content of this Website.

We may use your information to carry out marketing analysis and to make general improvements to our Website or the products or services we offer.

We may also contact you from time to time for feedback on your use or our goods, services or Website.

We will not use your information for marketing purposes or to contact you for feedback if you have asked us not to do so.

With Whom We May Share Your Information

We may share your information with our group companies from time to time for administrative purposes and so they can provide you with any information, products or services you have requested.

We may allow third parties who supply services to us or who process information on our behalf (for example our online payment provider or credit reference agencies) incidental access to your information. However, we will ensure that they keep your information secure and they do not use it for their other purposes.

CES does not sell, trade or rent your information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by e‐mailing us at? (If you use more than one e‐mail address to communicate with us, send this message from each e‐mail account you use.) Also, CES may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personal identifying information.

Our Website may contain links to other websites such as suppliers of products that we carry. CES is not responsible for the privacy practices or the content of such websites. We cannot protect your information if you provide it to one of the sites we are linked to.

We may share your information with another organization for the purpose of corporate transactions with CES. However, we will ensure that they keep your information secure and they do not use it for their other purposes.

We will disclose your information if we are required to by law.

Protecting Your Information

We understand the importance of protecting personal and commercial private information. For that reason, we have taken the following steps:

Collected information that is retained, whether in paper or electronic form, is either under supervision or secured in a locked or restricted area.
Personal and commercial private information is kept only as long as needed.
We destroy paper files containing personal and commercial private information by shredding. We destroy electronic information by deleting it and, when hardware is discarded, we ensure that the hard drive is physically destroyed or completely reformatted.
Unless we obtain your written consent, credit card, banking and other financial information is destroyed immediately after the completion of the services for which you provided that information to us.
Electronic hardware is either under supervision or secured in a locked or restricted area at all times.
Passwords are used on computers.
Electronic information is transmitted either through a direct line or is encrypted or password protected.
Our employees are trained to collect, use and disclose personal and commercial private information only as necessary to fulfill their duties and in accordance with our privacy policy.
Any external consultants with access to personal and commercial private information must provide us with appropriate privacy assurances.
We regularly review our privacy measures and compliance with those measures.

Your Rights

You have the right to see any information we hold about you. We ask that any such requests be made in writing with sufficient identifying information to enable us to locate your information as quickly as possible.

We will respond to your request promptly and will ensure that you are provided with access to the information no later than 30 days from the date of your request. We reserve the right to charge a nominal fee for such requests.

You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You have the right to opt out of receiving any marketing material from us or any third party at any time.

Your Consent

By using our website, you consent to the collection and use of your information by CES. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Further Information

Our Privacy Information Officers ensure our compliance with the criteria set out by Federal and Provincial privacy legislation. They will provide you with information regarding our practices and respond to any concerns you may have.

Our Privacy Information Officers can be reached by sending an email providing the details of your inquiry to CESprivacyinformation@cityelectricsupply.com

One of our Privacy Information Officers will acknowledge receipt of your email and respond to your inquiry in writing. Any written complaints regarding our privacy practices will be investigated promptly and following that investigation you will be provided with a written response.

This policy is made under the Federal Personal Information Protection and Electronic Documents Act (PIPEDA) and comparable Provincial legislation, where applicable.

For more general inquiries, the Information and Privacy Commissioner of Canada and Provincial Commissioners, where applicable, oversee the administration of the privacy legislation in the private `sector.

The Commissioners act as ombudsmen for privacy disputes. Information regarding how you can reach the Information and Privacy Commissioner can be obtained from our Privacy Information Officer.

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