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Last Revised: 02/2022

Return Policy

This Return Policy only applies to products purchased on and returned to CES Online by the original purchaser.

No-Hassle Returns

Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 90 days of shipment for a full credit or exchange (if the product is undamaged, unopened, unused, unaltered, and untampered). Please contact your local CES store to make return arrangements. When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging and receive prior Return Authorization (“RA”) from CES.

Return Freight

CES will pay the freight for products you return if the total return value is more than $75; provided, the return must be approved with a RA and meet all other conditions of CES’s return policy. Certain exclusions may apply. Regardless of the total value, you will be responsible for paying the return shipping for any returnable products that have a packaged length of over 4 feet (for example, pipe products).

Non-Refundable Items

We have the right to reject returns or refunds of any products at our discretion that (i) have been installed and/or energized, (ii) we specially stock or order for you, (iii) are not readily saleable, (iv) are on sale or clearance, or (v) are identified as non-cancellable or non-refundable, which includes but is not limited to, and without such specific reference, wire cuts, and solar pv modules. Your purchases of these items are final.

Call Customer Service

For trade account holding customers please call your local/home branch to arrange return or call our Customer Service Department at 1.866.634.9853 to help walk you through the return process. Our customer service hours are Monday through Friday from 8:00 am to 5:00 pm (CT).

Include Order Confirmation

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at CES without correct documentation may be assessed a 15% processing fee that will be deducted from any credit due. Returned products that are received by CES without RA or other required documentation may cause delays in processing your return and are subject to rejection and return without credit.

CITY ELECTRIC SUPPLY ("CITY") GENERAL TERMS AND CONDITIONS OF SALE ("TERMS")

1. AGREEMENT

These Terms and the provisions shall constitute the entire agreement (collectively, the "Agreement" between Buyer and CITY) and shall supersede and replace all prior oral and written agreements and can be modified or cancelled only by written agreement signed by Buyer and CITY. Buyer expressly WAIVES all terms and provisions in any of Buyer's correspondence, purchase orders or other forms which negate, limit, extend or otherwise conflict with this Agreement. Buyer's acceptance must be based solely upon the provisions of this Agreement.

2. PAYMENT

(1) CITY shall have the continuing right to approve Buyer's credit, and may at any time demand advance payment, satisfactory security or a guarantee of prompt payment. (2) Interest of 2% per month (24% per annum) will be imposed on overdue amounts. Buyer agrees to pay CITY'S costs of collection of overdue invoices, including, without limitation, legal fees on a solicitor and client basis. (3) Invoices are payable in full on the 25th day of the month immediately following the date of the invoice, as it appears thereon. (4) Applicable taxes must be paid by the Buyer.

3. WARRANTY

(1) CITY warrants that the Goods sold are of merchantable quality at the time they are delivered UNLESS manufactured in conformance with the Buyer's specifications, drawings or other description and that CITY conveys good and marketable title to them, subject to CITY'S security interest. (2) EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, CITY EXCLUDES ALL EXPRESSED OR IMPLIED WARRANTIES, CONDITIONS AND OBLIGATIONS OF CITY, WHETHER STATUTORY, ORAL OR OTHERWISE, CONCERNING THE QUALITY OF THE GOODS OR THEIR FITNESS FOR ANY USE OR PURPOSE. (3) CITY SPECIFICALLY, BUT NOT BY WAY OF LIMITATION, DOES NOT WARRANT THE ACCURACY OR SUFFICIENCY OF ANY ADVICE OR RECOMMENDATIONS GIVEN TO BUYER IN CONNECTION WITH THE SALE OF GOODS.

4. LIMITATION OF LIABILITY REGARDING DEFECTIVE GOODS

(1) CITY shall not under any circumstances be liable for any prospective profit or for any special, indirect, consequential, punitive or exemplary damages, such as, but not limited to injuries to persons, damage or loss of other property or equipment, loss of profit or revenue, cost of capital, cost of purchased or replacement goods, or claims for service interruption. CITY, at its sole option, shall either (i) replace or repair any defective Goods; (ii) refund the purchase price upon return of any defective Goods, or (iii) provide a credit equal to the value of any returned defective goods. THIS SHALL BE BUYER'S EXCLUSIVE REMEDY. (2) Buyer shall not return any Goods until CITY has had reasonable opportunity to investigate the claim.

5. RETURN OF GOODS

(1) No Goods may be returned to CITY without written authorization from CITY. (2) Acceptance of returns shall be at the complete discretion of CITY. (3) Returned Goods are subject to a minimum service charge of the higher of $25.00 or 15% of the invoice price. Transportation charges are borne by the Buyer on all returned Goods. (4) In addition, where an order involves specialized or rare goods, the Buyer shall also be responsible for any and all additional service costs charged by the manufacturer to CITY. (5) Where written authorization is provided by CITY for the return of Goods, the Buyer shall be entitled to a credit equal to the purchase price of the Goods returned. The Buyer shall under no circumstances be entitled to a cash refund of the purchase price.

6. DAMAGE AND LOSS

(1) Upon delivery to the carrier, responsibility for delivery to the destination in good condition rests with the carrier. CITY will assist insofar as is practical in securing satisfactory adjustment of claims against the carrier, however, all claims for loss or damage must be made by the Buyer against the carrier and CITY shall not be responsible for such loss or damage. (2) CITY is not responsible for misuse or misapplication of its goods, intentional or otherwise. Improper application or installation, failure to provide safety devices for protective measure, or operation above the rated capacity are all beyond the control and responsibility of CITY. (3) CITY shall not be liable to the Buyer or be deemed to be in breach of the Agreement by reason of any delay in performing or any failure to perform any of CITY'S obligations in relation to the Goods or any related services if the delay or failure is due to any cause beyond CITY'S reasonable control.

7. TITLE, RISK OF LOSS AND SECURITY INTEREST

(1) Risk of damage to or loss of the Goods shall pass to the Buyer upon due tender of Goods for delivery at the f.o.b. point. (2) Notwithstanding delivery and the passing of risk in the Goods, the property in the Goods shall not pass to the Buyer until CITY has received payment in full. (3) Until such time as the property in the Goods passes to the Buyer, CITY shall be entitled at any time to require the Buyer to deliver up the Goods to CITY or to enter on the premises of the Buyer or its agents where the Goods are stored and to Repossess the Goods.

8. MISCELLANEOUS

(1) The headings to each section are inserted for convenience of reference only and do not form part of this Agreement. (2) The parties hereto agree that this document be written in the English language. Les parties aux présentes conviennent à ce que ce document sort rédige dans la langue anglaise.

About This Policy

Privacy of personal and commercial private information is an important principle to City Electric Supply Corporation (“CES”).

We are committed to protecting the online information of our account holders, customers and visitors to our website at www.cityelectricsupply.ca (the “Website”). We ensure that we take the necessary measures to meet the privacy standards applicable to you.

Please read the following privacy policy to understand how we use and protect information that you provide to us. This document describes our policies for ensuring the privacy and confidentiality of your personal and commercial private information.

Who We Are

CES is a distributor of electrical products with branches throughout Canada. Our Head Office is located at 10 Perdue Court, Unit 6, Caledon, Ontario, L7C 3M6, Telephone (905) 495‐0535.

How We Collect Information

We may collect information which you voluntarily submit via forms, surveys or feedback forms or via interactive areas that appear on our Website from time to time.

We monitor traffic patterns of visitors to our Website and track site usage to help us maximize the utility of our website. We collect information about the usage of our Website using Cookies and Google Analytics.

Cookies are small text files that are transferred from our Website and stored on your computer's hard drive. They enable our Website to "remember" who you are. Most browsers are automatically set to accept cookies but you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to use the Website but it may adversely affect your ability to use certain areas.

We also use the Google Analytics Tool to collect and analyze Website statistics. As required by Google Analytics please be advised of the following:

“This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer information to third parties where required to do so by law, or where such third parties process information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

What We Use Your Information For

We may use your information for marketing purposes (for example to send you information about our products, services and any promotions).

We will use your information to provide you with access to our Website and to personalize the content of this Website.

We may use your information to carry out marketing analysis and to make general improvements to our Website or the products or services we offer.

We may also contact you from time to time for feedback on your use or our goods, services or Website.

We will not use your information for marketing purposes or to contact you for feedback if you have asked us not to do so.

With Whom We May Share Your Information

We may share your information with our group companies from time to time for administrative purposes and so they can provide you with any information, products or services you have requested.

We may allow third parties who supply services to us or who process information on our behalf (for example our online payment provider or credit reference agencies) incidental access to your information. However, we will ensure that they keep your information secure and they do not use it for their other purposes.

CES does not sell, trade or rent your information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by e‐mailing us at? (If you use more than one e‐mail address to communicate with us, send this message from each e‐mail account you use.) Also, CES may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personal identifying information.

Our Website may contain links to other websites such as suppliers of products that we carry. CES is not responsible for the privacy practices or the content of such websites. We cannot protect your information if you provide it to one of the sites we are linked to.

We may share your information with another organization for the purpose of corporate transactions with CES. However, we will ensure that they keep your information secure and they do not use it for their other purposes.

We will disclose your information if we are required to by law.

Protecting Your Information

We understand the importance of protecting personal and commercial private information. For that reason, we have taken the following steps:

Collected information that is retained, whether in paper or electronic form, is either under supervision or secured in a locked or restricted area.
Personal and commercial private information is kept only as long as needed.
We destroy paper files containing personal and commercial private information by shredding. We destroy electronic information by deleting it and, when hardware is discarded, we ensure that the hard drive is physically destroyed or completely reformatted.
Unless we obtain your written consent, credit card, banking and other financial information is destroyed immediately after the completion of the services for which you provided that information to us.
Electronic hardware is either under supervision or secured in a locked or restricted area at all times.
Passwords are used on computers.
Electronic information is transmitted either through a direct line or is encrypted or password protected.
Our employees are trained to collect, use and disclose personal and commercial private information only as necessary to fulfill their duties and in accordance with our privacy policy.
Any external consultants with access to personal and commercial private information must provide us with appropriate privacy assurances.
We regularly review our privacy measures and compliance with those measures.

Your Rights

You have the right to see any information we hold about you. We ask that any such requests be made in writing with sufficient identifying information to enable us to locate your information as quickly as possible.

We will respond to your request promptly and will ensure that you are provided with access to the information no later than 30 days from the date of your request. We reserve the right to charge a nominal fee for such requests.

You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You have the right to opt out of receiving any marketing material from us or any third party at any time.

Your Consent

By using our website, you consent to the collection and use of your information by CES. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Further Information

Our Privacy Information Officers ensure our compliance with the criteria set out by Federal and Provincial privacy legislation. They will provide you with information regarding our practices and respond to any concerns you may have.

Our Privacy Information Officers can be reached by sending an email providing the details of your inquiry to CESprivacyinformation@cityelectricsupply.com

One of our Privacy Information Officers will acknowledge receipt of your email and respond to your inquiry in writing. Any written complaints regarding our privacy practices will be investigated promptly and following that investigation you will be provided with a written response.

This policy is made under the Federal Personal Information Protection and Electronic Documents Act (PIPEDA) and comparable Provincial legislation, where applicable.

For more general inquiries, the Information and Privacy Commissioner of Canada and Provincial Commissioners, where applicable, oversee the administration of the privacy legislation in the private `sector.

The Commissioners act as ombudsmen for privacy disputes. Information regarding how you can reach the Information and Privacy Commissioner can be obtained from our Privacy Information Officer.

Terms and Conditions

1. PROMOTER. The Yeti Tumbler Gift With Purchase (“Promotion”) is sponsored by City Electric Supply Company, a Florida corporation (the “Promoter”), whose address is 400 S. Record Street, Suite 400, Dallas, Texas 75202. It is marketed to CES Online customers.

2. OFFER. The Promotion gift consists of one 30 oz. Yeti Tumbler (the “Gift”). The Gift shall be added to the shipment or delivery of a customer’s (“Participant’s”) first CES Online order of $75.00 or more in products (“Offer”). The Offer will begin upon the launch of CES Online and will remain in place while supplies last.

3. PARTICIPATION. By participating in this Promotion and accepting the Offer, the Participant agrees to these Terms and Conditions. Offer cannot be combined with any other rebate, offer, discount, promotion or program.

4. ELIGIBILITY OF PARTICIPANT. Participant must be eighteen (18) years of age or older to participate in the Offer. Employees, officers, directors, representatives, and agents of the Promoter, its affiliated companies and their immediate families are not eligible for the Offer.

5. PROMOTER DISCRETION. Promoter will determine Gift recipients in its reasonable discretion, subject to verification of eligibility and compliance with these Terms and Conditions and any Promotion-related materials. At its sole discretion, the Promoter may refuse to honor the Offer if it believes that the Participant is abusing the program by returning merchandise used to secure the Offer. The Promoter reserves the right to report fraudulent activities to the authorities. Failure of Promoter to enforce any provision of these Terms and Conditions shall not constitute the waiver of such provision.

6. THE GIFT. Gifts are non-transferable, non-refundable and non-negotiable by Participant and cannot be redeemed for cash. Gifts cannot be exchanged or returned. Promoter reserves the right to substitute Gift offered with an item of equal or greater value. The Promoter accepts no responsibility for any variation in Gift value.

7. CANCELLATIONS AND MODIFICATION. Offer and Promotion may be changed or terminated at any time and without notice unless notice is required by law.

8. DISPUTES. Any dispute, controversy or claim arising out of or relating to the Promotion or the Offer, or participation therein, or the use of any material, or these Terms and Conditions, shall be governed by the laws of the state of Texas, without regard to choice-of law rules or principles. Participants waive any right to claim ambiguity in these Terms and Conditions.

9. INDEMNIFICATION. By accepting the Offer, Participant agrees to release and hold harmless Promoter, and its respective subsidiaries, affiliates, suppliers, distributors, advertising/promotion agencies and each of their respective parent companies and each such company’s officers, directors, employees and agents (collectively, the “Released Parties”) from and against any claim or cause action, including, but not limited to, personal injury, death, or damage to or loss of property, arising, in whole or in part, directly or indirectly, out of participation in the Promotion or receipt or use or misuse of any Gift.

10. FORCE MAJEURE. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the control of the Promoter, including but not limited to technical difficulties, unauthorized intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the Promotion.

11. LIABILITY. The Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability for any personal injury, or any loss or damage in connection with: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorized access or third party interference or fraud; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) the Offer; or (e) accepting or using any Gift.

12. PRIVACY POLICY. Any personally identifiable information collected during the Participant’s participation in the Offer will be used by the Promoter, its affiliates, agents, and marketers for purposes of the proper administration of the Offer and fulfillment of the Offer as described in these Terms and Conditions and in accordance with Promoter’s privacy policy and applicable laws.

13. TAXES AND LAWS. All federal, state and local laws and regulations apply. The Promotion and Offer are void where prohibited by law. Federal, state and local taxes, if any, are the sole responsibility of Participant.

14. INTERPRETATION. In the event of any conflict with any Offer details contained in these Terms and Conditions and Offer details contained in any Offer materials (including but not limited to advertising, promotional packaging, and other promotion media), the details of the Offer as set forth in these Terms and Conditions shall prevail. The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision. In the event that any portion of any provision herein is determined to be invalid or otherwise unenforceable or illegal, such portion shall be severed from these Terms and Conditions, and the other provisions will remain in effect as if the invalid or illegal provision were not contained herein.

15. GRANT OF LICENSE. Each Participant that accepts a Gift grants to Promoter the right to publicize his/her name, photograph, voice, statements and/or other likeness and Gift information for advertising, promotional and/or trade and/or any other purpose in any media or format now known or hereafter devised, throughout the world, in perpetuity, without limitation and without further compensation, consideration, permission or notification, unless prohibited by law.

16. MISC. No code required, prices as marked. Cannot be combined with any other discount, promotion, or coupon code. Valid while supplies last.

17. CONTACT US. For further information, please contact CES Marketing at Marketing@ces-us.net or (214) 462-7052.

City Electric Supply Mississauga 7270 Torbram Road Mississauga, ON L4T 3Y7 9056710800	Select this Store
City Electric Supply Erindale 720 Burnhamthorpe Road Mississauga, ON L5C 3G1 9052766700	Select this Store
City Electric Supply Maingate 5030 Maingate Drive Mississauga, ON L4W 1N5 9056299912	My Home Store!
City Electric Supply Etobicoke 730 Kipling Avenue Etobicoke, ON M8Z 5G5 4162530777	Select this Store
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City Electric Supply Brampton 158 Kennedy Road S. Brampton, ON L6W 3G7 9054527752	Select this Store
City Electric Supply Downtown 49 Spadina Avenue Toronto, ON M5V 2J1 4169798834	Select this Store
City Electric Supply Woodbridge 1 Whitmore Road Woodbridge, ON L4L 8G4 9058568824	Select this Store
City Electric Supply North York 2700 Dufferin Street North York, ON M6B 4J3 4167813600	Select this Store
City Electric Supply Vaughan 8051 Keele Street, North Building Vaughan, ON L4K 1Y9 9056950409	Select this Store
City Electric Supply Georgetown 20 Armstrong Avenue Georgetown, ON L7G 4R9 9058772553	Select this Store
City Electric Supply Scarborough 21 Canadian Road Scarborough, ON M1R 5G2 4167503717	Select this Store
City Electric Supply Markham 89 Steelcase Road East Markham, ON L3R 1E9 9059480441	Select this Store
City Electric Supply Burlington 4325 Harvester Road Burlington, ON L7L 5M4 9056347000	Select this Store
City Electric Supply Scarborough North 17 State Crown Blvd. Scarborough, ON M1V 4B1 4163320112	Select this Store
City Electric Supply Hamilton 249 Lake Avenue North Hamilton, ON L8E 3B8 9055738133	Select this Store
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City Electric Supply Newmarket 1110 Stellar Drive Newmarket, ON L3Y 7B7 9059539960	Select this Store
City Electric Supply Guelph 30 Fair Road Guelph, ON N1K 0A1 5198218218	Select this Store
City Electric Supply St. Catharines 27 Hiscott Street St. Catharines, ON L2R 1C7 9056410064	Select this Store
City Electric Supply Cambridge 101 Sheldon Drive Cambridge, ON N1R 6T6 5196226899	Select this Store
City Electric Supply Whitby 1801 Wentworth Street Whitby, ON L1N 8M2 9057211500	Select this Store
City Electric Supply Brantford 31 Adams Boulevard Brantford, ON N3S 7V8 5197541210	Select this Store
City Electric Supply Niagara Falls 5124 Montrose Rd. Niagara Falls, ON L2H 1K5 9053579999	Select this Store
City Electric Supply Kitchener 1455 Strasburg Road Kitchener, ON N2R 1H2 5198947266	Select this Store
City Electric Supply Waterloo 663 Colby Drive Waterloo, ON N2V 1C2 5198847770	Select this Store

Notice any issues with our website?

If you would like to contact our Human Resources department please send email to HResources-CAN.

Head Office
10 Perdue Court, Unit 6
Caledon, Ontario
L7C 3M6
Tel: (905) 495-0535
Fax: (905) 495-6601

Company

Customers

Resources

Support

Accepted Payment Methods

Company

Notice any issues with our website?

If you would like to contact our Human Resources department please send email to HResources-CAN.

Head Office 10 Perdue Court, Unit 6 Caledon, Ontario L7C 3M6 Tel: (905) 495-0535 Fax: (905) 495-6601

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Head Office
10 Perdue Court, Unit 6
Caledon, Ontario
L7C 3M6
Tel: (905) 495-0535
Fax: (905) 495-6601